Privacy Policy

Privacy Policy

Mutualnest Online Sharing (“MutualNest” or “the Company”), which encompasses the online platform www.mutualnest.in (collectively referred to as the “Website”), recognizes the paramount importance of safeguarding your privacy. We are dedicated to upholding the confidentiality, integrity, and security of all user information. This Privacy Policy outlines how Mutualnest.in collects, stores, manages, and transfers specific information received from you through the use of the Website on a necessity basis.

1. Controllers of Personal Information

MutualNest Online Sharing along with its parent company, including representatives, affiliates, and business partners, will collect and store your personal data/information on servers located in India.

2. What Personal Information we gather about you

The information obtained from customers is utilized to personalize and enhance the ongoing experience on our website. The following outlines the types of information we collect:

• We collect and store any information or documents you input or upload on our website or provide through other means, aligning with the chosen product or service and as deemed necessary by us or our business partners. This includes personal details such as first name, last name, email address, date of birth, residence city, etc. You have the option to withhold certain information, but doing so may limit your access to many of our services and features. It’s important to note that we do not collect or store biometric information.
• Additionally, we may temporarily access your camera, microphone, location, and mobile device, storing such data solely for the purpose of onboarding or KYC requirements, with your explicit consent. This practice is in accordance with the Digital Lending guidelines issued by the RBI and any subsequent amendments.
• We may also receive information about you from other sources and incorporate it into our account information.

3. We Collect Cookies

We gather and retain specific types of information each time you engage with us. For instance, we utilize “cookies” to collect certain information when your web browser accesses the Website, as well as when interacting with advertisements and other content served by or on behalf of the Website on external websites. A cookie is a data piece stored on the user’s computer linked to user information. We employ both session ID cookies and persistent cookies. Session ID cookies terminate and are erased once you close your browser or log out, while persistent cookies are small text files stored on your computer’s hard drive for an extended period.

MutualNest.in may use session ID cookies to track user preferences during website visits, aiding in minimizing load times and reducing server processing. Most browsers provide options to prevent the acceptance of new cookies, receive notifications when a new cookie is received, or disable cookies entirely. You can also disable or delete similar data used by browser add-ons, like Flash cookies, by adjusting the add-on’s settings or visiting the manufacturer’s website.

However, since cookies enable the utilization of essential features on the Website, we recommend leaving them enabled. Blocking or rejecting our cookies may result in the inability to use certain Website products and services that require signing in.

4. How do We Use The Information

Mutualnest.in collects your information when you register for an account, utilize its products or services, or visit the pages on its website. The registration process involves providing your first name, last name, state and city of residence, email address, date of birth, and gender. Once registered and signed in, your identity is no longer anonymous to us. Additionally, your contact number is requested during registration, and you may receive SMS notifications about our services on your wireless device. By registering, you grant authorization to Mutualnest.in (including its business partners and affiliates) to send texts, email alerts, promotional mails, and SMS to you, even if you have registered under Do Not Disturb (DND), Do Not Call (DNC), or National Customer Preference Register (NCPR) services. This authorization remains valid unless your account is deactivated or you withdraw your consent.

MutualNest Website may, based on your consent, access your mobile device, including the camera, to facilitate services and enhance accessibility to our website for the various services you have chosen, in compliance with applicable laws.

Purpose for collecting information:

Assist us and our business partners in facilitating and delivering services to you, process payments and applications, and communicate with you regarding products, services, and promotional offers. Address queries, requests, and resolve grievances or issues related to any services provided to you. Administer our obligations in connection with agreements with business partners.

Provide information about special promotions, offers, new features, products, or services—whether they are our own or those of third parties in partnership with Mutualnest.in. Use your information for internal analysis and to offer location-based services such as advertising, search results, and personalized content. Utilize this information to enhance our platform, prevent fraud or abuses, and allow third parties to perform technical, logistical, or other functions on our behalf. We may combine information obtained from you with data acquired from third parties.

Send notices, communications, and recommend services of potential interest, update records, and manage your accounts. Display content and customer reviews. When you provide contact details, we will use them for sending general notices, important account news, feedback requests, opinions, and updates on special deals.

Obtain file storage permissions on Android/iOS and the website for uploading customer documents to process applications by our partners. Based on your consent, MutualNest Website may access your mobile device, including the camera, to facilitate services, ease access, and log in for the various services you choose. All actions are carried out in compliance with applicable laws, as outlined in this Privacy Policy.

Certain features of this website or our services may require you to provide personally identifiable information, as specified under your account section on our website.

5. Disclosure to Third Parties

MutualNest.in is committed to not selling, renting, or otherwise disclosing your information for commercial purposes in a manner contrary to the commitments outlined in this Privacy Policy, except as specified herein. Nevertheless, we may share your information with third parties, including our group company, employees, agents, business partners (Banks/NBFCs), CICs, Payment Aggregator, and Service Providers with whom we have tie-ups, as well as any of our affiliates. This sharing is conducted for the purposes detailed in this Privacy Policy.

 

These third parties are obligated to handle your information with the same level of care and confidentiality as practiced by MutualNest. Any access or processing of your information by these third parties adheres to contractual terms, applicable laws, our instructions, and is subject to your consent. In this context, “Affiliate” refers to any other entity that, directly or indirectly, controls, is controlled by, or is under common control with the mentioned entity.

 

Additionally, MutualNest.in may share or transfer your personally identifiable information to any successor-in-interest resulting from the sale of any part of MutualNest.in ‘s business or during a merger, reorganization, or consolidation with another entity, if it is not the surviving entity.

 

We strictly limit the collection and use of your personal information and may make your personal information anonymous or aggregate it, disclosing such data only in a non-personally identifiable manner. Access to your Account information and other personally identifiable information is strictly restricted and used in accordance with specific internal procedures for the purposes outlined in this Privacy Policy.

 

We may use third-party service providers to facilitate our services, and we require such third parties to maintain the confidentiality of the information we provide to them under our contracts with them.

 

Your information may also be shared, without obtaining your prior written consent, with government agencies mandated by law for purposes such as identity verification, prevention, detection, investigation (including cyber incidents), prosecution, and punishment of offenses, or where disclosure is necessary for compliance with a legal obligation. You agree and consent for the Website to disclose your information under applicable law, if required.

 

Please note that if you choose to apply for products or services offered by third parties on the Website, such as loans, credit cards, or mutual funds, their use of your information is governed by their privacy policies in addition to the Privacy Policy of the Website. MutualNest.in is not responsible for the privacy policies of these third-party providers, and we encourage you to review their privacy notices and procedures when applying for their products or services.

 

For users investing in our mutual fund product through our Mobile App, the following disclosure applies:

 

“MutualNest’s use and transfer of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements. The MutualNest app assists in tracking the performance of mutual fund investments, which may have been made through various channels/platforms over time. This is done to provide consumers with a comprehensive mutual fund dashboard on a single screen, allowing them to check, track, and compare all active mutual fund investments together for informed financial decisions. This process is carried out post-customer consent by reading only the Mutual Fund CAS email statement received by the investor/customer every month.”

6. Data Storage

MutualNest exclusively stores your personal information on servers located in India. The retention of your credit report and credit score from credit bureaus, including a copy of your consumer credit report with credit score, may occur for a limited duration of six months or until such time when the credit information is necessary to fulfill its intended purpose or until you withdraw your consent. For detailed information, please refer to the Credit Report Terms of Use.

 

The basic identification details of our customers are retained indefinitely to meet servicing requirements. Other information is retained as necessary to provide services in accordance with our agreements with business partners, unless consent is revoked by you. The retention of information aligns with this policy and complies with applicable laws and regulatory requirements in India.

 

MutualNest may, under specific circumstances, retain your information for an extended period:

(i) in case of legal investigations or as part of requirements before courts, tribunals, forums, commissions, etc.;

(ii) to enhance or improve our products/services; and

(iii) as required under contractual arrangements with business partners.

7. What Is Your Control Over Your Personal Information That’s Collected And Used Online

It is essential to acknowledge that the information we utilize about you plays a crucial role in delivering products, services, and experiences that cater to your benefit. You retain the authority to control the collection and online use of your non-personal information.

 

You also have the power to decide which personal information, including sensitive personal information such as financial details, you share with us and can restrict the disclosure of your information to third parties. However, please be aware that this choice may impact your seamless access to the products or services you have chosen. If you opt not to provide all the required mandatory information, we may be unable to furnish the subscribed services to you.

 

We believe in your right to choose the type of information you receive via email/SMS. If you prefer not to receive marketing materials via email/SMS, you can specify your choice in the contact information for your account or utilize the ‘opt-out’ or unsubscribe link in our marketing emails. Alternatively, you can communicate your preference to us at care@MutualNest.in. Please note that processing your request may take approximately 10 days. It is important to understand that even if you opt out, we will continue to notify you via email/SMS/phone calls regarding your services with us.

 

To ensure accuracy and completeness, you can review the information provided to us by logging into your account on the Website. You have the option to correct or amend any personal information or sensitive personal data to ensure its accuracy. Please note that MutualNest.in is not accountable for the authenticity of any personal information or sensitive personal data supplied by you or any third party.

8. Revocation of Consent

If you believe that the retention of your personal information is unnecessary, or if you request us to delete or remove your personal data when you believe we lack the right to process it, we will promptly destroy or delete such customer information. At any point while using our services or otherwise, you have the option to withdraw the consent previously provided to us for the collection and use of your sensitive personal data or information. You can do so by contacting us at help@mutualnest.in.

However, in the event of you withdrawing such consent, Mutualnest.in reserves the right to discontinue providing you with the services for which the information was initially sought. Please note that in such cases, you will not be eligible for a refund of any fees paid for any service, and you acknowledge that the Website shall not be held liable to you for any consequences arising from this.

Retention of data may be necessary for purposes such as product servicing, repayment, etc., by us and/or our partners, as well as to comply with applicable laws. Rest assured that any retained information will be safeguarded in accordance with all cybersecurity norms.

 

9. Log Files

Like many typical websites, we employ log files. These log files may encompass details such as internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and the number of clicks. The purpose of gathering this information is to analyze trends, administer the site, track users’ movement in the aggregate, and compile broad demographic information for overall use. We may merge this automatically collected log information with other data we gather about you, aiming to enhance the services we provide, improve marketing strategies, analytics, or site functionality.

 

10. Date Security

MutualNest.in holds an IRDA certification, affirming our commitment to adhering to information security compliance standards. Recognizing the significance of confidentiality, integrity, and availability in our business operations, we implement appropriate technical and organizational security measures to safeguard the information we collect from you. Our security protocols include a combination of electronic, procedural, and physical measures designed to prevent unauthorized or unlawful use, alteration, accidental loss, destruction, or damage to information.

 

While we have implemented measures to address suspected data security breaches, it is crucial to note that no method of transmission over the Internet or electronic storage is entirely infallible, and we cannot guarantee absolute security.

 

It is your responsibility to maintain the confidentiality and security of your login ID and password, refraining from sharing these credentials with any third party. In the event of a security breach, relevant stakeholders, including internal parties, pertinent partners, and statutory authorities, will be notified promptly with the necessary information as required by applicable laws.

 

11. Third-Party Advertisers and Links to Other Websites

Third Party Advertising:

We may engage third-party advertising companies and/or ad agencies to display ads when you visit our Website. These entities may utilize information (excluding your name, address, email address, or telephone number) about your visits to this Website to deliver advertisements on this site and other third-party websites that align with your interests in goods and services.

 

Our use of third-party service providers extends to serving ads on our behalf across the internet, including on this Website. These providers may gather anonymous information regarding your visits to the Website and your interactions with our products and services. Additionally, they may employ information about your visits to this and other websites to present targeted advertisements for goods and services. The collection of this anonymous information is facilitated using a pixel tag, an industry-standard technology widely used by major websites. Importantly, no personally identifiable information is collected or utilized in this process.

 

Links to Other Websites:

Our Website may contain links to other sites related to our Banking and Non-Banking partners, as well as other affiliates. Any personal information you provide to those sites is not within our purview or responsibility. These affiliated sites may adhere to different privacy practices, and we strongly recommend reviewing their privacy policies when visiting them. MutualNest assumes no responsibility for the content of the privacy policies, terms of use, etc., of these third-party websites.

 

12. Changes in this Privacy Policy

MutualNest retains the right to modify this policy at its sole discretion. We may revise this privacy policy to accurately represent changes in our information practices. We recommend periodic reviews, and checking the effective date below enables you to ascertain whether any alterations have occurred since your last review of the statement.

 

13. Nodal Grievance Officer

 

The Company has appointed a Nodal Grievance Officer to redress customer grievances relating to any digital lending-related complaints. The name and contact details of the Nodal Grievance Officer are provided below :

If you have questions, concerns, or suggestions regarding our Privacy Policy, we can be reached using the contact information on our Contact Us page or at care@mutualnest.in